Frequently Asked Questions
Ordering & Shipping
How do I place an order?
You can place an order online at softs-surrounding.com. Simply browse our collection, select your items, and proceed to checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
How long does shipping take?
Shipping times vary depending on your location. Most orders are processed within 1-2 business days, with delivery typically taking 3-7 business days.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times will vary based on the destination.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor your package’s progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, in original condition, and with tags attached.
How do I initiate a return?
Visit softs-surrounding.com to start your return. Follow the instructions to generate a return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items.
Do you offer exchanges?
Yes, you can exchange items for a different size or color, subject to availability. Visit softs-surrounding.com for details.
Product Care
How should I care for my garments?
Care instructions vary by fabric. Always check the label inside your garment for specific washing and drying recommendations.
Do your clothes require special care?
Some items may require hand washing or dry cleaning. Refer to the product description or care label for guidance.
General Questions
Where are your products made?
Our products are sourced from high-quality manufacturers worldwide, ensuring craftsmanship and comfort.
Do you offer gift cards?
Yes! Gift cards are available for purchase online at softs-surrounding.com.
How can I stay updated on new arrivals?
Sign up for our newsletter at softs-surrounding.com to receive the latest updates, promotions, and style tips.
Do you have a loyalty program?
Yes! Join our loyalty program to earn points on purchases and enjoy exclusive rewards. Learn more at softs-surrounding.com.
Still Have Questions?
For further assistance, please visit our Help Center at softs-surrounding.com.